Refund policy

Sorvyn provides digital website design, development, setup, and support services. Because our services involve time, planning, configuration, design work, and other digital work performed specifically for each client, refunds are handled according to the stage of the project.

Before Work Begins
If a client cancels a project before any work has started, any amount paid to Sorvyn may be eligible for a refund, excluding any non-refundable third-party costs already incurred on the client's behalf.

After Work Has Begun
Once work on a project has started, payments relating to work already completed or in progress are non-refundable. If a project is cancelled before completion, Sorvyn may determine any remaining refundable amount based on the work already performed.

Completed Projects
Once a website or agreed service has been completed and delivered, payments for the completed service are non-refundable.

Third-Party Costs
Fees paid to third parties, including domain registrations, platform subscriptions, premium themes, applications, plugins, payment providers, or other external services, are subject to the respective provider's terms and are not refundable by Sorvyn.

Sorvyn Care
Payments for Sorvyn Care cover the applicable yearly service period. Once the service period has started, payments are generally non-refundable.

If you believe there has been a billing error or another issue with your service, please contact us at support@sorvyn.store and we will review the matter.